When we deliver excellent customer service we are doing our part in an important relationship. We also need and want our customer to do their part. What does this...
Overview: Collins is ‘nudging’ those of us in human resources careers, to fight for what’s right; to toot our own horns, and to “sell” our ideas. Alan Collins has...
You do it for the right reasons. You keep information from your boss because you're afraid he'll blow up. You let a non-performing employee get by with it because...
From the Note Pad of Nichole McDonald, SPHR I have spent more than 20 years of my working career in the field of human resources management. While the profession...
No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of...
SPECIAL BULLETIN: It is with great sadness to learn of Col (Ret) Terry Fobbs, PhD passing away today. Our hearts are heavy. He was one of the pioneer article...
With so many instantaneous ways of communicating information, email almost seems outdated. Strange to think, isn’t it? Email, which is instantaneous in its own right, is one of the...
This is a great and timeless story. You know, the three pigs, each of whom builds a house of different materials, straw, sticks and bricks. And, of course, the...
I like McDonald’s hamburgers, fries and shakes. Many, many other people do, too. It is staggering to think about how many customers are served daily by this company. McDonald’s...
"Big Data" has been traditionally used to find out what kinds of new or additional products to sell consumers, find out when and how consumers buy, and more. It's...