I like McDonald’s hamburgers, fries and shakes. Many, many other people do, too. It is staggering to think about how many customers are served daily by this company. McDonald’s...
There is plenty to say about the Occupy Wall Street movement – most of which is uncharitable. But out of the noise, confusion and general sense of being appalled,...
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options,...
You really have to feel sorry for that person sitting in front of you in a job interview. You know how excruciating it can be, especially when there’s so...
Can you stand another article about the Facebook change fiasco last week? I hope so, because this might be one of the few pieces you’ll read about the HR...
In grade school I remember there was a boy that caused every kid to tremble on the playground. He would shove kids off the slides and ruin the swing-set...
For around 15 years, employers (at least the ones who were awake) have been caught up in the chase for high employee engagement. Those were the days when unemployment...
Do you find it hard to gain traction in objectives such as customer centeredness, profitability or maintaining a competitive advantage? Perhaps the elusive objective is the culprit. It is not uncommon...
Recession, reform and regulation have thrust businesses into a new era. The status quo is now the “status isn’t.” Surviving the difficult economy required businesses to re-evaluate its resources,...