Ever since Daniel Pink wrote his legendary book, Drive: The Surprising Truth About What Motivates Us, the structured world of organizations has never been the same. Pink debunked the...
From the Note Pad of Nichole McDonald, SPHR I have spent more than 20 years of my working career in the field of human resources management. While the profession...
"Big Data" has been traditionally used to find out what kinds of new or additional products to sell consumers, find out when and how consumers buy, and more. It's...
There is so much to learn from listening to others. Recently I met with some leaders at a company that uses regular surveys to gauge employee engagement. Our goal...
This is the time of year when I’m especially busy doing one of my favorite things: Talking with CHROs all over the country about their professional resolutions for the...
There is plenty to say about the Occupy Wall Street movement – most of which is uncharitable. But out of the noise, confusion and general sense of being appalled,...
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options,...
One of the more sinister group of creatures of the Star Trek genre are The Borg, a race of ruthless, relentless, cybernetic life forms whose sole purpose is domination...
HR leaders who have been paying attention have been noticing that unions are looming larger in their operating decisions than in recent memory. True, the argument can be made...
There's this guy I know who had what can only be best described as a Jerry Maguire moment. In a fit of pique he unburdened himself about his job...