Early in my life, I discovered what it meant to love a job. It was a part-time job I held in while in High School at the A&P, where, despite...
Winning things in life is impossible if you can’t master the rules of the game you’re playing. Business people like CEOs, managers, entrepreneurs, and sellers should know the ins...
Has your suggestion program run out of gas and died? Don’t worry, you can reincarnate it quickly with these tips! History: The first company to introduce an employee suggestion program is...
A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line but also any interaction with our customers. I...
Question: My employer doesn't seem to realize we live in Alaska where ice and snow affect an employee's ability to arrive on time. I live in the Valley because...
As a Human Resources professional, I’ve spent a great deal of time walking the floor, in factories and in office areas. When I first started ‘taking the pulse’ this way,...
With the latest generation of HR management software, companies can effectively manage their HR requirements and obligations. Identifying the best human resources software for your needs requires a good understanding...
A resurgence of manufacturing in America is being written about and discussed with excitement, and I am among those who are excited and hopeful about this happening. I am convinced that...
Likability probably isn’t the first thing that comes to mind when you think of a good leader, and it’s actually commonly believed that effective leaders should be respected or admired,...
Most organizations use metrics as measuring sticks, showing people how the organization is doing. Many management teams use a Balanced Scorecard, including both financial (lagging) measures and non-financial (leading)...