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Tresha D. Moreland, MBA, MS, FACHE, SPHR, SSBBP, founder of HR C-Suite, is an HR thought leader in Human Resource Strategic Management. She has held key human resource leadership roles for over 20 years in multiple industries most recently a senior vice president in the healthcare industry. Tresha is the founder and publisher of HR C-Suite (www.hrcsuite.com). HR C-Suite is a game changer results-based HR strategy website. It is a first-of-it's-kind site that organizes HR strategy based on desired business result. She has developed a business philosophy of integrating human resources with business strategy, thus creating a hybrid HR leadership approach. This approach enables the leveraging human resources to achieve business results.

You Could be a Status Quo Thinker

Posted by on Apr 28, 2017 in Competitive, Customer, Featured, Innovation | 2 comments

You Could be a Status Quo Thinker

If you utter the words “that is how we’ve always done it,” You could be a status quo thinker. If your key policies or procedures are dated two decades ago without revisions, You could be a status quo thinker. If your first inclination to a new idea is to figure out how it can’t be done, You could be a status quo thinker. If you stop with “it is what it is” versus “what could be,” You could be a status quo thinker. If you are a manager, director or leader and can’t think beyond the job description to influence things like customer service, You...

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How to Make the Most of Pre-employment Assessments

Posted by on Jun 2, 2016 in Customer, Featured, Planning, Productivity | Comments Off on How to Make the Most of Pre-employment Assessments

How to Make the Most of Pre-employment Assessments

Does this scenario sound familiar to you? An opening comes up for a key leadership position.  Like everyone else you know,  you’re not hiring many people these days. So every person you do hire has to be absolutely right. You spend thousands of dollars on executive search services. You bring busy employees into hours upon hours of panel interviews. You think you found the right person. You make the offer. You wait until you can welcome that person aboard.  And then, what the heck?  Did this person undergo a personality change between “you’re...

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A Powerful Way HR Can Reclaim Millions for Your Company

Posted by on May 3, 2016 in Career Management, Competitive, Customer, Innovation, Planning, Productivity, Profitability, Quality, Turnaround, Value | 1 comment

A Powerful Way HR Can Reclaim Millions for Your Company

Over the last 15 years, through good economies (remember the New Economy?) and bad, I’ve been heartened to see that companies haven’t abandoned the pursuit of employee engagement.  All my IO psych friends continue to be busy surveying, measuring, counting, aggregating and advising on how to create dynamic, profitable organizations led by managers who know how to treat people decently. The business case for a culture of engaged employees is well established, and HR leaders wisely stay loyal to that ideal. But then picture this:  During my...

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Leveraging Human Resources During Difficult Times

Posted by on Apr 3, 2016 in Career Management, Competitive, Customer, Innovation, Planning, Productivity, Profitability, Quality, Turnaround, Value | Comments Off on Leveraging Human Resources During Difficult Times

Leveraging Human Resources During Difficult Times

The global economic crisis continues to force businesses to make difficult decisions to remain viable and competitive. Increasing regulatory pressures, decreasing revenues, and continual competitive threats have turned the “status quo” into the “status isn’t”. In this new era of uncertainty, businesses need to think differently and beyond its immediate challenge(s) to navigate successfully through difficult times. Executives who think of a human resources function only as an administrative overhead department, businesses can stand to lose out...

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Visual IVRs The Future of Call Center Communications

Posted by on Oct 14, 2015 in Customer | Comments Off on Visual IVRs The Future of Call Center Communications

Visual IVRs The Future of Call Center Communications

IVR (interactive voice response) has been with us for a long time. Everyone has had the experience of calling into a call center to get a computerized or recorded voice offering a list of options and the numbers to press to choose those options. Unfortunately, virtually everyone dislikes this process, finding it frustrating at best and impossibly confusing at worst. The technology has its benefits, however, which is why so many companies use it. It reduces wait time, and it can make sure any given phone call goes to the right department to...

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3 Top Tips to a More Stylish Workplace

Posted by on Jul 2, 2015 in Customer, Small Business | Comments Off on 3 Top Tips to a More Stylish Workplace

3 Top Tips to a More Stylish Workplace

You know all there is to know in your field. You’ve got the skills to pay the bills, the charisma of a high performing leader and the efficiency of a high intelligence computer. But unless you’ve got a workplace that matches your unique talents, clients won’t come flocking. First impressions count in business, no matter what your company does. Imagine entering a workplace replete with drab employees, stains on the walls and computers that are still running Windows 98. You’d head for the door faster than a bolt attempting to outrun lightning....

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Healthy Workplaces: Prepare for the Flu

Posted by on Oct 22, 2014 in Customer, Productivity, Profitability | Comments Off on Healthy Workplaces: Prepare for the Flu

Healthy Workplaces: Prepare for the Flu

The Ebola virus has captivated our attention in recent days. Heated debates about whether or not the virus will continue to spread, travel bans, and if the head of the CDC should step down rages on as fiercely as the virus itself. Regardless of the hot debates, one thing is true, we are a vulnerable species subject to whatever bugs come around. Ebola is a new menacing entrant on the scene and unknown to many of us. However, there is one bug we know so very well…the seasonal influenza (flu). It's that time of season again. Exactly when the flu...

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Global Strategy: Different Cultures and Negotiation Styles

Posted by on Jul 1, 2014 in Customer, Planning, Productivity | Comments Off on Global Strategy: Different Cultures and Negotiation Styles

Global Strategy: Different Cultures and Negotiation Styles

Rumor has it that US negotiators are hard to understand. That's because, unlike the Japanese, Americans are not racially or culturally homogenous. Two different orientations to time exist across the world: monochromic and polychromic. Monochromic approaches are linear, sequential, and involve dealing with one thing at a time. These approaches are most common in the European influenced cultures of the Switzerland, United States, Scandinavia and Germany. Polychromic orientation involves approaches of many things and involves many people, most...

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Virtual CHRO: How to Tell if a Company Has Soul

Posted by on Apr 10, 2014 in Career Management, Competitive, Customer | Comments Off on Virtual CHRO: How to Tell if a Company Has Soul

Virtual CHRO: How to Tell if a Company Has Soul

So you joined the leadership ranks to make a difference. You wanted to be a part of something bigger than yourself. You wanted to help people grow, develop and succeed. The question is what if the company you joined, or soon will join, doesn’t align with that overall goal you set for yourself? Worse, what if the company you are about to work for has no soul and threatens to drain you of yours? Right about now, some of you are thinking about launching into some debate on whether or not companies are living beings with a soul.  But pause and...

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Do You Maximize Customer Service Opportunities?

Posted by on Feb 2, 2014 in Customer | Comments Off on Do You Maximize Customer Service Opportunities?

Do You Maximize Customer Service Opportunities?

A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line but also any interaction with our customers. I recently spent almost an hour of my life chatting with a customer service representative using an on-line chat program. This is not the first time I have used chat with this particular company, which provides a VoIP service I use. However, this time I paid particular attention since previous experiences were less than stellar and frustrating. Today’s...

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