Last year, Forbes reported that a staggering 98% of managers feel they need more training. New managers, particularly those in middle management roles, are those who face the biggest challenges.
New managers have a lot to learn. They will face employee conflicts, performance reviews, recruitment of new staff and much more. For all of these situations, they will require some knowledge about HR policies and procedures. HR plays a crucial role for managers throughout their careers. They will constantly be working with HR for advice and guidance in a variety of situations.
Initial HR training for new managers is essential. Knowing basic policies and familiarizing themselves with the HR department means they can feel more confident. Some new managers may have very limited knowledge of HR, which is why it’s so important.
Here are the crucial areas that managers need to learn from HR and how training can be conducted.
HR Legislation
Knowing policies is critical for all managers and employees. Giving management a list of policies is important, but simply reading them doesn’t always make them stick. Getting managers together to discuss the policies is crucial. The consequences of managers not knowing the correct procedures could be very damaging to the company and the employee.
Effective Recruitment
The recruitment process is estimated to set businesses back approximately $30,000 for each new employee. While this figure will undoubtedly vary for each company and position, it demonstrates that the recruitment process needs to be swift and effective.
New managers need to know the best way to recruit new members of staff. The impact of them not having this knowledge is financially damaging to the company and will give the manager a knock in confidence, too. Job descriptions and interview processes need to be discussed thoroughly.
Performance Management
Performance management is changing. Annual reviews are no longer deemed adequate to improve employees’ work and set goals for the future. Feedback should be frequent in order for managers and employees to perform to their best. If regular feedback is given, employees are constantly developing and improving.
Getting new managers up to speed on how they can conduct their performance management is essential. Consistency is key. New managers are on the other side of a performance review for the first time and they need to know how to conduct themselves. They can’t be expected to know the format and what can and can’t be said.
How to Conduct HR Training
The thought of attending HR training might not fill management with great enthusiasm. Yet, it’s imperative that they are engaged and take away all the necessary information from the training.
The most important thing is to make it relevant. Training has to be relatable. Use examples from the company and your own personal experience.
A healthy mix of theory and practical tasks can be useful, as different people learn in different ways. Activities and games are good ways to get people involved. Videos and multimedia are great for mixing up the learning experience.
Don’t make it too easy. Managers will face difficult situations which they need to be prepared for. Challenge the managers and get them to practice the steps they would take in a real situation.
Managers should leave feeling confident that when difficult situations arise, they know the procedures needed to fulfil their duties. Encourage them to always contact HR when they feel they need guidance.
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