HR Metrics: Is it Back to the Basics?

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In a times of economic uncertainty, increasing regulatory requirements and competition it should be no surprise that HR and C-Suite leaders are Metrics, Data, Strategic Workforce Planning under a great deal of pressure. According to The Hackett Group’s newly released report entitled, “2013 Key Issues Study” high pressure is a reality. As a result, HR leaders are focused on cost reductions, process improvement, improving the effectiveness of talent management, and obtaining value from data for better decision making among other issues.

The pressure is derived from the need to aggressively grow revenue while doing more with less. This reality makes the business environment volatile at best.

Additional findings of the study include:

Decreasing HR budget and staff, but increased service demand,
Increasing flexible, virtual, data enable model for service delivery,
Organizations are seeking to improve the quality of HR data analysis and reporting capabilities,
Rolling out web-based and self-service tools continue to be a priority,
Strategic workforce planning appears to continue to be a challenge for HR,
Increased “back to the basics” approach to HR measures (i.e.: HR transaction errors and costs).

I found the last two points surprising. In my observation, HR analytics are becoming more sophisticated and business result driven as a whole. So why would we take a step backwards in our analytics let alone no real forward movement in strategic workforce planning? According to the report the trend appears that HR is going back to the basics in metrics in order balance cost and quality, thus demonstrating its value.

I would love to know what you think. Take this short poll and/or comment and let me know what is happening in your world of metrics and strategic workforce planning.

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Tresha Moreland

Tresha Moreland is a 30-year organizational effectiveness and strategic workforce planning expert. She partners with business leaders to develop workplace strategies that achieve best-in-class results. She has held key organizational leadership roles in multiple industries such as manufacturing, distribution, retail, hospitality, and healthcare. Tresha is the founder and principal consultant of HR C-Suite, LLC (www.hrcsuite.com). HR C-Suite is a results-based HR strategy resource dedicated to connecting HR with business results. She has received a master’s degree in human resource management (MS) and a master’s degree in business administration (MBA). She has also earned a Senior Professional in Human Resources (SPHR), Six Sigma Black Belt Professional (SSBBP) Certification. She is also recognized as a Fellow with the American College Healthcare Executives with a FACHE designation.