Successfully Integrate HR Systems: An Interview with MasterCard’s SVP Lois Miller

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The call to be more efficient intensified after the onset of the great recession. Due to economic uncertainty and increasing competition the drive to streamline labor-intensive processes remains a top priority for many companies worldwide.

One of the key techniques HR uses to become efficient and effectively deliver solid service delivery value is to integrate HR systems into one solution. Let’s face it…integrating HR systems is no less easy then cramming a handful of cooked spaghetti into one narrow container.

If HR Integration is not done right it can lead to complete disaster. If not carefully planned loss of money, time, resources, and functional credibility will certainly result.

So how do you successfully integrate HR systems?

For answers we can take a look at how MasterCard accomplished this daunted task. An interview with MasterCard’s Senior Vice President of GBS HR Systems & Operations, Lois Miller provides some great insights.

My key takeaways of the interview include:

Building a persuasive business case for success
Don’t underestimate the impact of the change on the end user and invest in change management
Specifically what HR processes and programs are enabled through technology, and
What HR metrics Mastercard uses to measure success

There are golden nuggets to pull from this interview. If you are facing an HR Integration project in your near future you’ll not want to miss this interview with Lois Miller MasterCard’s SVP GBS HR Systems & Operations.

You can access the entire interview for free here.

HR System Integration: Mastercard Lois Miller Interview

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If you'd like to hear more from Lois, she is also speaking at the 20^th Annual HR Shared Services and Outsourcing Summit this October in Orlando, Florida.

Good luck with your integration efforts!

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Tresha Moreland

Tresha Moreland is a 30-year organizational effectiveness and strategic workforce planning expert. She partners with business leaders to develop workplace strategies that achieve best-in-class results. She has held key organizational leadership roles in multiple industries such as manufacturing, distribution, retail, hospitality, and healthcare. Tresha is the founder and principal consultant of HR C-Suite, LLC (www.hrcsuite.com). HR C-Suite is a results-based HR strategy resource dedicated to connecting HR with business results. She has received a master’s degree in human resource management (MS) and a master’s degree in business administration (MBA). She has also earned a Senior Professional in Human Resources (SPHR), Six Sigma Black Belt Professional (SSBBP) Certification. She is also recognized as a Fellow with the American College Healthcare Executives with a FACHE designation.