Building Belief: Five Keys to Lasting Cultural Transformation

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Joseph M. Patrnchak is head of Green Summit Partners, a consulting practice dedicated to helping organizations bring out the best in their people. Prior to establishing Green Summit, Joe served as Chief Human Resources Officer at Cleveland Clinic. Before joining Cleveland Clinic in 2007, Joe served as Chief HR Officer and Senior Vice President at Blue Cross Blue Shield of Massachusetts (BCBSMA). At BCBSMA, he played a key role in reenergizing this mature organization through new strategic planning, performance management, and leadership development processes, and through innovative work-life, career development, and employee health programs that improved engagement to benchmark levels.

Previously, Joe served as Vice President of Human Resources for HP/Compaq/Digital, including leading HR for the $4.5B Global Customer Services Division, which was cited for five years by IDC, Gartner, and Forrester as the technology industry’s #1 or #2 service business.

A co-founder of the Healthcare Human Resources Forum, and a frequent conference speaker, he is the author of Building an Engaged Workforce at Cleveland Clinic (Journal of Healthcare Leadership, 2013) and Implementing Servant Leadership at Cleveland Clinic: A Case Study in Organizational Change (Journal of Servant Leadership, 2015), and co-author of Rewards, Recognition & Employee Engagement at Cleveland Clinic (Journal of Healthcare Leadership, 2014).

Joe can be contacted via joe@gsummit.co or call him at 216.970.9260

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HR Directions Chapter by Joseph Patrnchak

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Tresha Moreland

Tresha Moreland is a 30-year organizational effectiveness and strategic workforce planning expert. She partners with business leaders to develop workplace strategies that achieve best-in-class results. She has held key organizational leadership roles in multiple industries such as manufacturing, distribution, retail, hospitality, and healthcare. Tresha is the founder and principal consultant of HR C-Suite, LLC (www.hrcsuite.com). HR C-Suite is a results-based HR strategy resource dedicated to connecting HR with business results. She has received a master’s degree in human resource management (MS) and a master’s degree in business administration (MBA). She has also earned a Senior Professional in Human Resources (SPHR), Six Sigma Black Belt Professional (SSBBP) Certification. She is also recognized as a Fellow with the American College Healthcare Executives with a FACHE designation.