Shifting market conditions, economic rollercoasters, disruptive technologies and increase competition economic crisis compels businesses to make difficult decisions to remain viable and competitive. Increasing regulatory pressures, decreasing revenues, and continual...
When it comes to high-impact recruiting, attracting and keeping industry superstars is hard enough. But that’s nothing compared with drawing the line with them if they start turning toxic...
If you utter the words “that is how we’ve always done it,” You could be a status quo thinker. If your key policies or procedures are dated two decades...
I recently moved from Illinois to Florida. No one likes a move. As such, you want to make sure you hire the right Moving/Van Line company. If you don’t, your move will...
In any business, things do not always go according to plan. Mistakes are made and customers get upset. While this is a business reality, it is how the mistakes are handled that can...
Great customer service is essential in virtually every industry. From the dentist office to the furniture store, customers have more choice than ever before. This freedom allows them to...
Exactly when the flu season will commence is unpredictable. But the Center of Disease Control (CDC) reports it could start as early as October and typically runs through February....
Respect is not free; you need to earn it. Don’t expect respect to seek you out; it won’t. It does not matter your title, your role, your experience, your...
Imagine having a customer-service employee who is so spectacular that customers come specifically to be taken care of by that one person. Imagine having an employee so charismatic that...
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~ Timothy R. Clark People impact people in the healthcare as well as other industries. With the 100’s...