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Blog Posts

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Crisis Management / Employee Engagement / Featured / Organizational Effectiveness / Shaping Culture

Support the Fundamental Human Needs of Your Employees — and Everyone Benefits

The COVID-19 crisis continues to challenge us, social unrest rages in Portland and elsewhere, and a national election and economic crisis loom in the distance. Though we’ve been making...
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Featured / Organizational Effectiveness / Productivity / Shaping Culture

A Guide To Give Effective Employee Feedback

“Feedback is the breakfast of champions” - Ken Blanchard - American author, and speaker. With employees working from home for months now, it can be quite taxing to work...
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Career Management / Crisis Management / Employee Engagement / Featured

How COVID-19 Is Affecting Mental Health In The Workplace

Since the pandemic outbreak earlier this year, life looks very different. Every aspect has been subject to change, from daily routines and habits to socializing and work. Understandably, stress...
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Crisis Management / Employee Engagement / Organizational Effectiveness / Shaping Culture

L&D’s Role In Helping Organizations Adjust To The New World Of Work

The way we work was on the verge of a major shift well before COVID-19, but the current pandemic greatly accelerated the pace of that change. Before this crisis, less...
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Featured / Productivity

Before There Was Virtual Reality, There Was Hypnosis

If you’ve never been hypnotized, it’s an interesting experience. The world around you fades in the background (if your eyes are closed, you stop noticing sounds and smells) and...
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Crisis Management / Digital Readiness / Employee Engagement / Featured

Defining Standard Employee Data in the Post-COVID World:What HR Professionals Need to Know to Navigate the New Normal

HR Roles, Redefined As an HR professional, you play an integral role in your organization’s day-to-day and larger strategic initiatives. Pre-pandemic, your responsibilities typically extended to vast corners of...
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Customer / Featured

The 7 Proven Actions Of Great Customer Service Recovery

In any business, things do not always go according to plan.  Mistakes are made and customers get upset.  While this is a business reality, it is how the mistakes are handled that can...
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Employee Engagement / Featured / Recruiting

9 Ways To Remove Bias From Your Hiring Process

Bias can creep into your hiring process in many forms: ageism, sexism, racism, ableism… and the list goes on. In light of recent social movements, companies around the globe are...
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Crisis Management / Digital Readiness / Featured / HR Analytics / Organizational Effectiveness

You’ve Got People Data. Use It. But Use It For Good!

Let me start with a question: What do you believe is the best indicator of success among high-performing teams? Google spent several years studying high-performing teams to find out. Many...
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Crisis Management / Employee Engagement / Featured / Shaping Culture

Employee Engagement Suddenly Becomes Mission-Critical For Every HR Leader

Let’s assume you and I are having a conversation about employee engagement and culture-building in your organization. You kick it off by telling me about your existing programs and...
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