When we deliver excellent customer service we are doing our part in an important relationship. We also need and want our customer to do their part. What does this...
No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of...
With so many instantaneous ways of communicating information, email almost seems outdated. Strange to think, isn’t it? Email, which is instantaneous in its own right, is one of the...
I like McDonald’s hamburgers, fries and shakes. Many, many other people do, too. It is staggering to think about how many customers are served daily by this company. McDonald’s...
"Big Data" has been traditionally used to find out what kinds of new or additional products to sell consumers, find out when and how consumers buy, and more. It's...
There is so much to learn from listening to others. Recently I met with some leaders at a company that uses regular surveys to gauge employee engagement. Our goal...
The term “groupthink” refers to when individual thought submits to the will of a group. This organizational phenomena can start very subtly. Unchecked it will take over the overall...
Often we get busy in the day-to-day business of a job that it is easy to overlook red flags that might indicate it is simply time to leave. We...
We published an article on workplace bullying a short time ago. We focused on what steps leader can take to correct the issue. Someone recently shared with me that...