No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of...
I like McDonald’s hamburgers, fries and shakes. Many, many other people do, too. It is staggering to think about how many customers are served daily by this company. McDonald’s...
"Big Data" has been traditionally used to find out what kinds of new or additional products to sell consumers, find out when and how consumers buy, and more. It's...
There is so much to learn from listening to others. Recently I met with some leaders at a company that uses regular surveys to gauge employee engagement. Our goal...
The term “groupthink” refers to when individual thought submits to the will of a group. This organizational phenomena can start very subtly. Unchecked it will take over the overall...
