I pay a lot of attention to customer service. Perhaps my expectations are high. As a customer, I think I have the right to have high expectations. After all,...
It is said that the greatest asset of a company is its employees. Finding new, quality, productive employees is time consuming and expensive. Retaining the employees you already have...
According to a recent Gallup poll, thirty percent or less than one-third of American workers describe themselves as “engaged” in their jobs and committed to their employers. A larger...
Ever since Daniel Pink wrote his legendary book, Drive: The Surprising Truth About What Motivates Us, the structured world of organizations has never been the same. Pink debunked the...
No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of...
With so many instantaneous ways of communicating information, email almost seems outdated. Strange to think, isn’t it? Email, which is instantaneous in its own right, is one of the...
I know it’s bad for me but I just can’t help myself. The minute I wake up, I press the little glowing button on the remote control that’s buried...
As the creator of the CareerLandscapes team-building workshop (which is based on authentic, structured and safe personal storytelling), naturally I have to talk about it to prospective clients. As...
Employee engagement is the name of the game as we dive into 2012. Talent retention is your priority. And maybe, if there must be great talent on the move,...
Here’s the first understatement of the year: 2012 is shaping up to be a doozy – especially for HR. Is there anything that touches the headlines that won’t directly...