Customer | HR C-Suite - Connect Workforce Strategies for Business Results

The Lighthouse: Getting Back To Center

by Tresha Moreland | Aug 10, 2024 | Agility, Career Management, Competitive, Customer, Economic Crisis, Faith Based Leader, Featured, Small Business, Strategic Mindset, The Navigator, Trending, Tresha Moreland | 0

It more critical than ever for the sake of our team members, customers and local communities that we know where we are going, and we take control of our sails. Yes we can control our own sails despite circumstances. But how, with such a volatile reality? This article will give you solid tips in how to get back to center.

Virtual CHRO: How to Tell if a Company Has Soul

by Tresha Moreland | Aug 3, 2024 | Career Management, Competitive, Customer, Faith Based Leader, Tresha Moreland | 0

So you joined the leadership ranks to make a difference. You wanted to be a part of something bigger than yourself. You wanted to help people grow, develop and succeed. The question is what if the company you joined, or soon...

Rebuilding Trust and Integrity

by Tresha Moreland | May 7, 2024 | Customer, Employee Engagement, Featured, Leadership, Organizational Effectiveness, Tresha Moreland | 0

A Roadmap for Organizations Facing Erosion of Trust with Employees and Customers.

Restoring Customer Service Excellence in the Post-Pandemic Era

by Tresha Moreland | May 5, 2024 | Customer, Economic Crisis, Featured, Leadership, Organizational Effectiveness, Tresha Moreland | 0

Discover actionable strategies for restoring customer service excellence post-pandemic, even amidst budget constraints, to safeguard reputation, revenue, and competitive advantage.

How HR Strategies Can Revitalize Customer Service Excellence Post-Pandemic

by Tresha Moreland | Apr 11, 2024 | Customer, Featured, Organizational Effectiveness, Shaping Culture, Tresha Moreland | 0

Discover how HR strategies can help organizations realign customer service and quality standards post-pandemic, ensuring a renewed focus on excellence and customer satisfaction.

A Powerful Way HR Can Reclaim Millions for Your Company

by Martha Finney | Jul 31, 2023 | Career Management, Competitive, Customer, Innovation, Productivity, Profitability, Quality, Strategic Planning, Turnaround, Value | 1

Over the last 15 years, through good economies (remember the New Economy?) and bad, I’ve been...

The Cold War, a Bad Haircut, and Poor Customer Service

by Scott Carbonara | Jun 18, 2023 | Career Management, Customer | 0

The Concept. Do you remember the "cold war" concept of Mutually Assured Destruction (M.A.D.)?...

Ritz-Carlton Engagement on a Ritz Cracker Budget

by Scott Carbonara | Apr 30, 2023 | Career Management, Competitive, Customer | 2

The Ritz-Carlton Hotel chain is consistently lauded as the very model of an organization that...

Leveraging Human Resources During Difficult Times

by Tresha Moreland | Mar 9, 2023 | Career Management, Competitive, Customer, Economic Crisis, Innovation, Productivity, Profitability, Quality, Strategic Planning, Tresha Moreland, Turnaround, Value | 0

Shifting market conditions, economic rollercoasters, disruptive technologies and increase...

How to Handle Toxic Stars

by Martha Finney | Oct 9, 2022 | Customer, Quality | 0

When it comes to high-impact recruiting, attracting and keeping industry superstars is hard enough. But that’s nothing compared with drawing the line with them if they start turning toxic on you. It may be one of the most...