Turning Your Team Into Your Strongest Brand Ambassadors
Your employees are your most trusted and authentic voices—learn how to empower them to become your strongest brand ambassadors and amplify your company’s success.
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Category: Customer
The Lighthouse: Getting Back To Center
It more critical than ever for the sake of our team members, customers and local communities that we know where we are going, and we take control of our sails. Yes we can control our own sails despite circumstances. But how, with such a volatile reality? This article will give you solid tips in how to get back to center.
Read MoreVirtual CHRO: How to Tell if a Company Has Soul
So you joined the leadership ranks to make a difference. You wanted to be a part of something bigger than yourself. You wanted to help people grow, develop and succeed. The question is what if the company you joined, or soon...
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Rebuilding Trust and Integrity
A Roadmap for Organizations Facing Erosion of Trust with Employees and Customers.
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Restoring Customer Service Excellence in the Post-Pandemic Era
Discover actionable strategies for restoring customer service excellence post-pandemic, even amidst budget constraints, to safeguard reputation, revenue, and competitive advantage.
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How HR Strategies Can Revitalize Customer Service Excellence Post-Pandemic
Discover how HR strategies can help organizations realign customer service and quality standards post-pandemic, ensuring a renewed focus on excellence and customer satisfaction.
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A Powerful Way HR Can Reclaim Millions for Your Company
Over the last 15 years, through good economies (remember the New Economy?) and bad, I’ve been...
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The Cold War, a Bad Haircut, and Poor Customer Service
The Concept. Do you remember the "cold war" concept of Mutually Assured Destruction (M.A.D.)?...
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Ritz-Carlton Engagement on a Ritz Cracker Budget
The Ritz-Carlton Hotel chain is consistently lauded as the very model of an organization that...
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Leveraging Human Resources During Difficult Times
Shifting market conditions, economic rollercoasters, disruptive technologies and increase...
Read MoreHow to Handle Toxic Stars
When it comes to high-impact recruiting, attracting and keeping industry superstars is hard enough. But that’s nothing compared with drawing the line with them if they start turning toxic on you. It may be one of the most...
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You Could be a Status Quo Thinker
If you utter the words “that is how we’ve always done it,” You could be a status quo thinker. If...
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