Here’s the first understatement of the year: 2012 is shaping up to be a doozy – especially for HR. Is there anything that touches the headlines that won’t directly...
This is the time of year when I’m especially busy doing one of my favorite things: Talking with CHROs all over the country about their professional resolutions for the...
When you consider all the major political and social issues we’ll be wrestling with next year, you can see how important HR will be to the national conversation. Jobs,...
This is what I tell HR friends and clients who didn’t land the job they wanted because someone else did: “Don’t worry, chances are good that the job will...
There is plenty to say about the Occupy Wall Street movement – most of which is uncharitable. But out of the noise, confusion and general sense of being appalled,...
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options,...
One of the more sinister group of creatures of the Star Trek genre are The Borg, a race of ruthless, relentless, cybernetic life forms whose sole purpose is domination...
I’m sure you’ve heard at least one story of the hapless HR person who, after having plowed through a stack of lay-off packages and sending employees tearfully on their...
You really have to feel sorry for that person sitting in front of you in a job interview. You know how excruciating it can be, especially when there’s so...
Can you stand another article about the Facebook change fiasco last week? I hope so, because this might be one of the few pieces you’ll read about the HR...