We love employee surveys. We hate employee surveys. What is the best way to use the results of an employee survey? What do the survey results really tell us...
Strategic thinking is an important skill. Even though it is something that can be cultivated, some people are just born with the gift of strategic thinking. It is this...
Respect is not free; you need to earn it. Don’t expect respect to seek you out; it won’t. It does not matter your title, your role, your experience, your...
Many of you know that I am not a fan of buzz words or the latest corporate fads. The term “Talent Management” falls into this category. More and more...
Imagine having a customer-service employee who is so spectacular that customers come specifically to be taken care of by that one person. Imagine having an employee so charismatic that...
In workplaces of every size, there can be differences of opinion and personality. In some organizations, banter can quickly turn to insulting behaviour. Robust management styles can be seen...
Your service doesn’t have to be flawless to create loyal customers, but it does require a certain level of people savvy once there’s been a problem. Recently, I needed...
The workplace is one of the most stressful places in the world, even at the best of times. And when those moments occur when the workforce is in full...
Does your business struggle with a high employee turnover? There are lots of reasons your employees could be jumping ship. The trouble is, a high staff turnover can be...
Any organizational change, whether it is technical or hierarchical, can become considerably stressful for employees. And when it comes to leadership transition, it induces a lot of uncertainty and...