Logicalities, prosperity, determination, and tolerance are all the qualities you need in order to survive and prove yourself in this new age of competition. But all of them are...
Human resources has changed from a business function to strategic department. Check the numerous ways it is changing.
For a business to grow and succeed, people are critical but businesses seem to have a reactive approach to recruitment. This can compromise your business and limit your growth...
We love employee surveys. We hate employee surveys. What is the best way to use the results of an employee survey? What do the survey results really tell us...
Strategic thinking is an important skill. Even though it is something that can be cultivated, some people are just born with the gift of strategic thinking. It is this...
Respect is not free; you need to earn it. Don’t expect respect to seek you out; it won’t. It does not matter your title, your role, your experience, your...
Many of you know that I am not a fan of buzz words or the latest corporate fads. The term “Talent Management” falls into this category. More and more...
Imagine having a customer-service employee who is so spectacular that customers come specifically to be taken care of by that one person. Imagine having an employee so charismatic that...
In workplaces of every size, there can be differences of opinion and personality. In some organizations, banter can quickly turn to insulting behaviour. Robust management styles can be seen...
Your service doesn’t have to be flawless to create loyal customers, but it does require a certain level of people savvy once there’s been a problem. Recently, I needed...