Your service doesn’t have to be flawless to create loyal customers, but it does require a certain level of people savvy once there’s been a problem. Recently, I needed...
Remember the movie "Swimming with Sharks"? It is the quintessential "bad boss" movie. Kevin Spacey plays Buddy Ackerman, an influential movie mogul from hell. Buddy's motivation is best described as...
Rick wakes up before daylight, slips on multiple, thin layers that he carefully laid out the night before, and while filling his coffee thermos thinks to himself, “I’m so...