What does the game of hockey and sailing tell us about leading in today's business environment? A number of years ago after evaluating a large company's compensation and performance...
It's not enough to know where you want or need to take action. You also must know how to take effective action. There are times when you and others...
Who Is Responsible For Talent? I read a vendor produced white paper a day or so ago. The opening premise was that the responsibility for talent belonged to the...
I continue to give deep thought to employee engagement and am having many discussions with others about the topic. To best reach a shared understanding, I found myself using...
I pay a lot of attention to customer service. Perhaps my expectations are high. As a customer, I think I have the right to have high expectations. After all,...
HR isn't HR anymore. Abolish HR! This might sound like a controversial statement. However, I believe it is true. Many of us senior practitioners recall the shift from personnel...
When we deliver excellent customer service we are doing our part in an important relationship. We also need and want our customer to do their part. What does this...
No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of...
This is a great and timeless story. You know, the three pigs, each of whom builds a house of different materials, straw, sticks and bricks. And, of course, the...
I like McDonald’s hamburgers, fries and shakes. Many, many other people do, too. It is staggering to think about how many customers are served daily by this company. McDonald’s...