Best Resolutions for HR
Here’s the first understatement of the year: 2012 is shaping up to be a doozy – especially for...
Read MorePosted by Martha Finney | Agility, Career Management, Quality
Here’s the first understatement of the year: 2012 is shaping up to be a doozy – especially for...
Read MorePosted by Martha Finney | Agility, Career Management, Competitive, Strategic Planning
This is the time of year when I’m especially busy doing one of my favorite things: Talking with...
Read MorePosted by Martha Finney | Career Management
When you consider all the major political and social issues we’ll be wrestling with next year, you...
Read MorePosted by Martha Finney | Career Management
This is what I tell HR friends and clients who didn’t land the job they wanted because someone else did: “Don’t worry, chances are good that the job will open up again.” You’re in HR, you know this: The higher up the org chart...
Read MorePosted by Martha Finney | Competitive, Customer, Innovation, Productivity, Profitability, Quality, Turnaround
There is plenty to say about the Occupy Wall Street movement – most of which is uncharitable. But out of the noise, confusion and general sense of being appalled, one point has emerged to knock, knock, knock me on the head to...
Read MorePosted by Martha Finney | Competitive, Customer, Innovation, Quality, Value
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options, I heard a cheerful voice saying, “May I help you?” I...
Read MorePosted by Martha Finney | Career Management
I’m sure you’ve heard at least one story of the hapless HR person who, after having plowed through...
Read MorePosted by Martha Finney | Customer, Quality, Turnaround
You really have to feel sorry for that person sitting in front of you in a job interview. You know how excruciating it can be, especially when there’s so much at stake. Mortgage. Family. Food. Job interviews are so hard to come...
Read MorePosted by Martha Finney | Customer, Innovation, Quality, Strategic Planning
Can you stand another article about the Facebook change fiasco last week? I hope so, because this might be one of the few pieces you’ll read about the HR side of things. I don’t know about you, but I liked Facebook, circa...
Read MorePosted by Martha Finney | Competitive, Quality, Turnaround
There's this guy I know who had what can only be best described as a Jerry Maguire moment. In a...
Read More