Artificial Intelligence (AI) technologies have become the norm in many facets of our everyday life. From personal smartphone assistants to GPS and IoT devices, the world has become quite the nesting ground for smart utilities. One of the more prolific and corporate applications of AI can be found in everyday HR management activities. In order to get a better understanding of how this technology is reinventing human resources, let’s take a look at several factors worth considering.
- Chatbot Recruitment
Recruitment processes are often difficult, convoluted and don’t always bear the much-needed talent required to fill the job placements. AI in form of chatbots can take the brunt of the workload by operating via social media platforms and company pages in order to gather the necessary recruitment applications. This allows the HR staff to focus on reviewing and interviewing instead of the technical, repetitive task that precedes it.
- Training & Onboarding Process Mapping
AI algorithms can be retrofitted to map out the training and onboarding processes of potential candidates more quickly than an HR staff member could. Inserting the candidate’s affinities, skills and expertise into the AI can produce the adequate training process required for that specific individual. In doing so, the HR can better assess the onboarding process by focusing on analysis and decision-making instead of process mapping.
- Streamlined Miniscule Tasks
Administrative tasks are rarely the sole reason someone likes to work in the HR department. The numerous follow-up emails, correspondences and document submissions can be delegated to the AI algorithm for good measure. An AI will always be vigilant, sending and receiving mail, files and documents instead of the HR staff member. This process cuts down on the miniscule tasks which take away precious work hours which could be used for a better purpose.
- Staff Servicing
Customer support chatbots have become commonplace in today’s digital market – what if you could provide the same experience for your staff members? Chatbots can be retrofitted with FAQs tailored for internal servicing of staff members. These can then be used by the HR department to gather feedback, queries and reports from throughout the company via a centralized support system.
- Objective Individual Assessment
Each staff member should be reviewed from time to time in order to assess their current productivity, goals and overall satisfaction. While an HR department can use interns and junior members to conduct a survey on a monthly basis, an AI can do the same much more efficiently. The collected data can then be organized into legible data packets available to the HR for further “on-foot” analysis and use in leadership development purposes.
- Calendar & Schedule Maintenance
Depending on the complexity and cross-functional organization of your departments, scheduling all the daily activities and tasks can be an extremely difficult task. This is especially true for employees who have private worries and don’t place a lot of their energy into 24/7 maintenance of their company calendar. An AI can be placed in charge of each individual staff member’s personal calendar and alert them of upcoming duties, meetings and deadlines for good measure.
- Retention Boost
Although it can’t replace on-hand HR presence and one-on-one meetings, AI can help alleviate retention issues in your company. Staff members with access to a support system which can redirect them to any manager or development opportunity at the touch of a button are far more likely to be content with their job placements. The only thing worse than absent HR ear is a lack of attention towards the staff – these can be amended by AI implementation.
- Absence Allocation
Free days and holidays are commonly managed by the HR department or the individual managers of each floor. However an AI can be in charge of maintaining a steady percentage of office staff on the floor at any given moment. Setting up a rudimentary “check-in, check-out” system for staff members to use, with clearly outlined free days counters can help streamline the process. This will add to the collegial office culture in your company and allow the staff to manage and organize their own free days and absences without manual labor involved.
- Ongoing Staff Analytics
Even though analytics are not so different from individual on-call assessment, they are still an important factor to consider. Staff analytics on a daily, weekly and monthly basis can help HR determine the best course of action going forward. These data dumps can help HR detect potential bottlenecks, change up individual job descriptions or transfer employees from one sector to another altogether. Without the analytics done by AI on a constant basis, this type of assessment would be nigh impossible.
In Summation
The question of whether or not AI should find its way into your company is not a matter of “if” but “when”. AI algorithms are as reliable as your staff members and work tirelessly to ensure the best course of action for your in-house management. With so many competitive brands and startups fighting for their spotlight, any assistance should be accepted wholeheartedly.
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- 9 Ways Artificial Intelligence Is Reinventing Human Resources - December 30, 2018
