Career Management / Customer

The Cold War, a Bad Haircut, and Poor Customer Service

The Concept. Do you remember the "cold war" concept of Mutually Assured Destruction (M.A.D.)? Essentially, this military strategy suggests that when two enemies point weapons

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Digital Readiness / Small Business

How HR Executives Can Prevent Cyber Hacking

We are living in the era where the internet has connected the world more than ever before. No doubt that it has brought numerous benefits,

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Agility / Strategic Planning

The Hard Truth About Leading Lasting Change

One of the toughest challenges leaders face is making change work, from building initial momentum to sustaining change long term. How can leaders help employees to accept change more

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Competitive / Strategic Planning / Tresha Moreland

The SWOT Analysis is for the Inexperienced

“The SWOT analysis is for the inexperienced” is what a MBA professor exclaimed in a business strategy course I took a while ago. I, along

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