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Develop Your Strategic Mindset and Deliver Results

3 Top Tips to a More Stylish Workplace

Posted by on Jul 2, 2015 in Customer, Small Business | Comments Off on 3 Top Tips to a More Stylish Workplace

You know all there is to know in your field. You’ve got the skills to pay the bills, the charisma of a high performing leader and the...

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Healthy Workplaces: Prepare for the Flu

Posted by on Oct 22, 2014 in Customer, Productivity, Profitability | Comments Off on Healthy Workplaces: Prepare for the Flu

The Ebola virus has captivated our attention in recent days. Heated debates about whether or not the virus will continue to spread, travel...

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Global Strategy: Different Cultures and Negotiation Styles

Posted by on Jul 1, 2014 in Customer, Planning, Productivity | Comments Off on Global Strategy: Different Cultures and Negotiation Styles

Rumor has it that US negotiators are hard to understand. That's because, unlike the Japanese, Americans are not racially or culturally...

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Virtual CHRO: How to Tell if a Company Has Soul

Posted by on Apr 10, 2014 in Career Management, Competitive, Customer | Comments Off on Virtual CHRO: How to Tell if a Company Has Soul

So you joined the leadership ranks to make a difference. You wanted to be a part of something bigger than yourself. You wanted to help...

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Do You Maximize Customer Service Opportunities?

Posted by on Feb 2, 2014 in Customer | Comments Off on Do You Maximize Customer Service Opportunities?

A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line...

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Who Gets The Latte?

Posted by on Jun 23, 2013 in Competitive, Customer | Comments Off on Who Gets The Latte?

I pay a lot of attention to customer service. Perhaps my expectations are high. As a customer, I think I have the right to have high...

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