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Healthy Workplaces: Prepare for the Flu

Posted by on Oct 22, 2014 in Customer, Productivity, Profitability | Comments Off on Healthy Workplaces: Prepare for the Flu

Exactly when the flu season will commence is unpredictable. But the Center of Disease Control (CDC) reports it could start as early as...

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Global Strategy: Different Cultures and Negotiation Styles

Posted by on Jul 1, 2014 in Customer, Planning, Productivity | Comments Off on Global Strategy: Different Cultures and Negotiation Styles

Rumor has it that US negotiators are hard to understand. That's because, unlike the Japanese, Americans are not racially or culturally...

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Virtual CHRO: How to Tell if a Company Has Soul

Posted by on Apr 10, 2014 in Career Management, Competitive, Customer | Comments Off on Virtual CHRO: How to Tell if a Company Has Soul

So you joined the leadership ranks to make a difference. You wanted to be a part of something bigger than yourself. You wanted to help...

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Do You Maximize Customer Service Opportunities?

Posted by on Feb 2, 2014 in Customer | Comments Off on Do You Maximize Customer Service Opportunities?

A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line...

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Who Gets The Latte?

Posted by on Jun 23, 2013 in Competitive, Customer | Comments Off on Who Gets The Latte?

I pay a lot of attention to customer service. Perhaps my expectations are high. As a customer, I think I have the right to have high...

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Nose Rings, Frayed Cuffs, and Breasts

Posted by on Feb 16, 2013 in Career Management, Customer, Quality | 1 comment

Seven months ago you hired a cracker-jack marketer who quickly proved herself indispensible. “Jackie” had a way of connecting with people,...

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