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Leveraging Human Resources During Difficult Times

Posted by on Jan 16, 2018 in Career Management, Competitive, Customer, Innovation, Planning, Productivity, Profitability, Quality, Turnaround, Value |

Shifting market conditions, economic rollercoasters, disruptive technologies and increase competition economic crisis compels businesses...

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Biggest Management Mistakes that are Ruining Your Service Based Business

Posted by on Aug 30, 2017 in Customer, Featured | Comments Off on Biggest Management Mistakes that are Ruining Your Service Based Business

Managers have a range of responsibilities that go from strategic thinking to boosting employee engagement. All of these roles are equally...

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You Could be a Status Quo Thinker

Posted by on Apr 28, 2017 in Competitive, Customer, Featured, Innovation |

If you utter the words “that is how we’ve always done it,” You could be a status quo thinker. If your key policies or procedures are dated...

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How to Make the Most of Pre-employment Assessments

Posted by on Jun 2, 2016 in Customer, Featured, Planning, Productivity | Comments Off on How to Make the Most of Pre-employment Assessments

Does this scenario sound familiar to you? An opening comes up for a key leadership position.  Like everyone else you know,  you’re not...

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A Powerful Way HR Can Reclaim Millions for Your Company

Posted by on May 3, 2016 in Career Management, Competitive, Customer, Innovation, Planning, Productivity, Profitability, Quality, Turnaround, Value |

Over the last 15 years, through good economies (remember the New Economy?) and bad, I’ve been heartened to see that companies haven’t...

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Visual IVRs The Future of Call Center Communications

Posted by on Oct 14, 2015 in Customer | Comments Off on Visual IVRs The Future of Call Center Communications

IVR (interactive voice response) has been with us for a long time. Everyone has had the experience of calling into a call center to get a...

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