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Anatomy of a C-Suite Change Initiative Failure: Re-Engaging Employees by Closing “The Empathy Gap”

Posted by on Jun 1, 2017 in Agility, Planning, Turnaround | 1 comment

Twelve senior leaders in a large health insurance company I consulted for spent nearly 18 months in active, often heated debate over the...

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Powerful Little Phrases

Posted by on Sep 1, 2016 in Career Management, Productivity | Comments Off on Powerful Little Phrases

Remember the movie "Swimming with Sharks"? It is the quintessential "bad boss" movie. Kevin Spacey plays Buddy Ackerman, an influential...

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YOUR CULTURE SUCKS! Stay tuned for details…

Posted by on Apr 14, 2016 in Profitability, Value | Comments Off on YOUR CULTURE SUCKS! Stay tuned for details…

Did you hear the one about the exiting employee who took shots at his former employer? Yeah, it happens all the time. But what makes this...

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Engagement Looks a Lot Like Happiness

Posted by on Aug 11, 2013 in Career Management | 2 comments

Rick wakes up before daylight, slips on multiple, thin layers that he carefully laid out the night before, and while filling his coffee...

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Turning a Faux Pas into a Loyalty-Building Event

Posted by on Sep 10, 2012 in Career Management | Comments Off on Turning a Faux Pas into a Loyalty-Building Event

Your service doesn’t have to be flawless to create loyal customers, but it does require a certain level of people savvy once there’s been...

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