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Use these 3 Steps to Reach Your Goals

Posted by on Oct 5, 2015 in Productivity | Comments Off on Use these 3 Steps to Reach Your Goals

Many performance management programs rely on goal setting as a core measurement for employee annual evaluations. At a strategic level this...

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Leadership: Short Shorts and Mini Skirts

Posted by on Jul 6, 2014 in Career Management | Comments Off on Leadership: Short Shorts and Mini Skirts

Fairly regularly, two or three times a year I get a call from managers asking me about the company dress code policy. These discussions,...

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The Horror of Unilaterialism

Posted by on Apr 20, 2014 in Planning, Productivity | Comments Off on The Horror of Unilaterialism

Unilateralism means doing things alone. It means not working with the team. It means not asking for help. It means running the whole race,...

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Get Off The Couch: Employee Surveys

Posted by on Feb 13, 2014 in Career Management, Planning, Productivity | Comments Off on Get Off The Couch: Employee Surveys

We love employee surveys. We hate employee surveys. What is the best way to use the results of an employee survey? What do the survey...

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Do You Maximize Customer Service Opportunities?

Posted by on Feb 2, 2014 in Customer | Comments Off on Do You Maximize Customer Service Opportunities?

A great opportunity for success is the on-line customer service chat. But what an opportunity frequently wasted. Not only chatting on-line...

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