Philip Espinosa author of "Deliver Excellent Customer Service with a SNAP: A No Cost Way to Restore Full Service," is an experienced human resource executive with a track record of success in improving service levels, reducing operational overhead, cost savings and spearheading large-scale projects and programs. He has a special interest in helping teams achieve success. Key roles serving in the military, the public sector and in healthcare formed his approach to service and efficiency. He believes that excellent service starts with delivering outcomes the customer values and that intentional focus is the cornerstone of effectiveness. Philip is completing two books with target publication dates in 2012, one focused on customer service and the other on human resources. Value comes from partnering with people: People > Partnerships > Value.
Click on image to read details about Philip's new book!
